APPROVAL OF PURCHASE ORDER
Offer letters for customer inquiries are sent to our customers usually on the same day.
Offer letters needs to be approved by our customers to turn them into purchase orders.
In cut-to-size orders, all prices are given per piece. Hence, there is never a difference between purchase orders and invoices resulting from conversion from weight to piece or because of chips.
The materials which are stored in our automatic shelf systems are planned with speed for cutting process.
Materials are cut to size in line with the planning orders.
All of our materials are packed and barcoded specially for you. If you have any part numbers, these can be issued on the barcode stickers.
Your order number is printed on your despatch slips and invoices.
Packing lists are available the despatched palettes, hence receiving process can be completed with efficiently.
For each shipment and delivery note, certificate of each material supplied will be automatically sent to your specified e-mail address even before materials leaving our factory.
The certificates will be at your disposal when receiving the materials and hence the receiving operations will run more efficiently.
TERMS OF RETURN
If the recipient of the goods claim the goods to be defective in line with relevant laws, then the customer should notify ALTEK within 7 days. After examining the situation, if ALTEK determines that defects have not happened due to mishandling of the materials or inappropriate storage conditons, then ALTEK will accept the return of the goods.
Goods must have ALTEK logo and barcode label to be eligible for return. Goods without label cannot be accepted.